Terms of Service

1. Who we are

Next Grails is run by Never Offline LLC, a limited liability company based in Florida. Our mailing address is 3906 NE 20th Cir, Homestead, FL 33033. You can reach us at support@nextgrails.com.

In these terms, "the Service" means the Next Grails website (nextgrails.com), the app (app.nextgrails.com), and the emails and alerts we send. "You" means the person using it.

2. Who can use it

• You must be at least 18 years old and able to make a binding contract.
• The Service is offered for use in the United States, and prices are in US dollars. If you use it from somewhere else, you are responsible for following the laws that apply there.
• Each account is for one person's own use, including buying and selling cards for yourself or your own business. If more than one person needs access, each person needs their own account.

3. Your account

• Give us accurate information, including an email address you check. We send receipts, renewal reminders and other notices there.
• One account is for one person. Don't share your login, and don't let anyone else use your account.
• Keep your sign-in details safe. Tell us right away at support@nextgrails.com if you think someone else has used your account.
• You are responsible for what happens under your account, unless it happened because of something we did wrong.

While members share one password

• Members sign in with a shared password. It is only for the people we gave it to. Don't pass it on or post it anywhere. We may change it at any time, which signs everyone out.
• Some features are shared by every member for now: the watchlist, alert rules, price targets and hidden listings. Anything you add there can be seen and changed by other members. Alerts from the shared alert rules and price targets are posted to a Discord channel we run. Don't put personal information in these features. We plan to make them personal to each account. Our Privacy Policy explains more.

4. What the service does

• Next Grails collects prices, sales, listings and grading population counts for trading cards. It turns them into lists, charts, scores and signals (such as Potential, Heating up, Spotlight and Primed but thin), and into tools such as the Buy checker and Grade & flip.
• The data comes from third-party market data providers and publicly available marketplace data. Most prices update once or twice a day (around 7 AM and 7 PM Eastern). Some data updates less often: population counts at most once a day, and for some games and older sets, prices and sales can be several days to a week old. eBay listings are checked every few hours. It is not real-time.
• The Service is for reading. Members don't start data collection; we decide what is collected and when. Cards on the shared watchlist are included in our eBay scans.
• Some features have fair-use limits, shown in the app or on our pricing page. Some lookups (such as checking an eBay link in the Buy checker) draw on one daily allowance from eBay that all members share, so they may pause late in the day.
• We keep changing and improving the Service. We may add, change or remove features, games, data sources or limits. Features marked "soon" are planned and not available yet. We can't promise when they will arrive.
• If we remove a major feature that was listed for your plan when you paid, we will tell you by email. You can cancel at any time (section 8); all sales are final (section 9).

5. Plans and prices

• What each plan includes is shown on our pricing page when you subscribe.
• A yearly plan costs the same as 10 monthly payments. That saves $40 a year on Holo and $60 a year on Secret Rare, compared with paying monthly for 12 months.
• Everyone pays the same list price for the same plan. We don't offer free trials, coupons or promotional prices. The one exception is the same for everyone who qualifies: when you cancel in your account, we may offer you, once, to keep your plan at half its monthly price: Holo $10.00 or Secret Rare $15.00 USD a month (section 8).
• Prices don't include sales tax. Where tax applies, it is added at checkout and shown before you pay.

6. Billing and automatic renewal

You are charged when you subscribe

When you subscribe, we charge the full price of your first month or year right away. There is no free trial.

Your plan renews automatically

Your subscription renews automatically at the end of each month (monthly plans) or year (yearly plans), for another period of the same length. On each renewal date we charge your payment method the plan's price at that time, plus any tax. It keeps renewing until you cancel. There is no minimum term. You can cancel at any time, online, as section 8 explains. All sales are final (section 9).

You allow us to charge your payment method

By subscribing, you authorize us, through our payment processor, to charge your payment method the price shown at checkout, plus any tax, when you subscribe and on every renewal date until you cancel. Before you reach the payment page, you confirm this by ticking a separate box, not ticked for you, beside the plan's price and renewal terms, that authorizes the recurring charge. You agree to these terms separately, before you reach the payment page.

Payments

• Payments are handled by Stripe, our payment processor. We never see or store your full card number.
• Charges appear on your card statement as [Statement descriptor].

Emails we send about billing

• Right after you subscribe: a confirmation with your plan, its price, how often you are charged, your next renewal date, these renewal terms, and how to cancel.
• For every charge: a receipt with a link to manage or cancel your plan.
• Yearly plans: a reminder about 35 days before each renewal, and another about 10 days before.
• Monthly plans: once a year, a reminder about a month before the anniversary of the day you subscribed.

Failed payments

If a payment fails, we will email you and try again over the next few days. If we still can't collect it, we may pause or end your access until it is paid. We don't charge late fees.

Changing plans

• You can switch between Holo and Secret Rare, or between monthly and yearly, in your account. Before you confirm a switch, we show you the new price, how often you will be charged, your next renewal date and how to cancel, and we email you a confirmation afterwards.
• A switch to a higher-priced plan with the same billing period starts right away, and you pay the difference for the rest of your current period, as shown before you confirm.
• Every other switch starts at your next renewal: to a lower-priced plan, from monthly to yearly, or from yearly to monthly. Until then you keep your current plan.
• You can switch plans at any time, except while a pause or a plan change is waiting; switching ends the half price, and the new plan is at its normal price.

The cancel screen in your account also offers Secret Rare members (not on the half price) a switch to Holo at the same billing period. It starts at your next renewal, as above, and nothing is charged that day.

Pausing

• A monthly plan can pause for 1, 2 or 3 months, from the cancel screen in your account. Yearly plans can't be paused.
• Your plan stays on until the end of the month you've paid for. While it's paused, nothing is charged and the plan's features are off; your watchlist, alerts and settings are kept.
• It restarts on its own on the date shown before you pause, at the same price (unless we have emailed you about a new one first, as section 7 explains), and then renews every month until you cancel. You can resume sooner: during the pause, resuming charges the monthly price that day and starts a new month from that day.

Half-price pricing

• If you take the half-price offer (section 8), your plan becomes a monthly plan at half its monthly list price: Holo $10.00 or Secret Rare $15.00 USD a month, plus any tax. It starts at your next renewal, or, on a yearly plan, when the year you paid for ends. Nothing is charged when you accept.
• It renews automatically every month until you cancel, and the price stays the same for as long as your membership continues, without a break: section 7 doesn't apply to it. It ends if you cancel (choosing Keep my membership before your plan ends keeps it) or switch plans; if you come back later, you pay the price at that time.
• All sales are final (section 9), and taking the offer doesn't change that for any payment already made.

7. Price changes

• We may change our prices. Before a new price applies to you, we will email you about 21 days ahead (never fewer than 10 days or more than 30). The email gives the old price, the new price, the date it starts and how to cancel.
• A new price applies only from your first renewal after that email. It never changes a period you have already paid for.
• If you don't want the new price, cancel before that renewal. See Cancellation & refunds.
• This section doesn't apply to the half-price pricing in section 6, which doesn't change while your membership continues.

8. Cancelling

• You can cancel at any time, online, in your account (your account menu, then Cancel plan). You can also use the "Manage or cancel" link in any receipt or reminder email, or email support@nextgrails.com from the address on your account and ask us to cancel. We act on emailed requests within one business day.
• Cancelling stops all future renewals. You keep access until the end of the month or year you have paid for, and you won't be charged again. If your last payment failed, cancelling ends your plan at once instead: the unpaid renewal isn't charged, and access ends then.
• To avoid the next charge, cancel before the renewal date and time shown in your account.
• We confirm every cancellation on screen and by email. Until your access ends, you can choose Keep my membership in your account to take a cancellation back: your plan then carries on as it was before you cancelled, including a switch or half price you had already chosen for your next renewal, and we show the date it renews, the plan and the price beside the button before you press it.
• In your account, Cancel plan opens one screen with the Cancel membership button on it from the start. That screen also lets you switch to Holo or pause instead, and asks why you are leaving; answering is optional. Cancel plan always works, whatever state your plan is in. (Stripe's billing page, which Manage billing and Stripe's receipts open, can't cancel a plan while a switch or the half price waits for your next renewal: use Cancel plan then.)
• When you press Cancel membership, we may show you one offer to stay at half price (Cancellation & refunds, section 9). "No thanks, cancel my membership" sits right beside it, just as prominent, and cancels at once. It is the only offer we show, and there is nothing else to get past. By email, there is no offer: we just cancel.
• You never have to call us or chat with us to cancel.

More detail is in our Cancellation & refunds policy.

9. Refunds

All sales are final. We don't refund or credit any payment, in full or in part, including for any part of a month or year you don't use, whether you cancel, stop using the Service, or your plan or account ends. You can cancel any time, online, and keep your plan until the end of the period you already paid for.

We correct billing mistakes: a duplicate or unauthorized charge, a charge for the wrong amount, or a charge after you cancelled. And if the law of your place of residence requires a refund, we follow it. The full rules are in our Cancellation & refunds policy, which is part of these terms.

10. Acceptable use

You agree not to:

• share your login, or let more than one person use one account;
• copy, scrape, crawl or download our data in bulk, by hand or with bots, scripts, browser extensions or other automated tools, except through export features we provide for your own use;
• resell, sublicense, publish or redistribute our data, scores, signals or lists, or use them to build or train a competing product, dataset or AI model;
• reverse engineer the Service, or try to work out our source code, scoring methods or data sources, except where the law allows it;
• get around limits, paywalls or security measures, or test our systems for weaknesses without our written permission;
• overload or disrupt the Service, or use it to send spam;
• use the Service to break the law or the rules of the marketplaces we link to;
• pretend to be someone else, or misstate your connection with us.

You may share an occasional screenshot or a few data points in a personal, non-commercial conversation, for example with friends or in a collectors' group. Don't share them in bulk, behind a paywall, or in a way that replaces a subscription.

11. Our content, and other people's

• The Service belongs to Never Offline LLC or the companies that license material to us. That includes the software, the design, the scores, signals and rankings, and the way we collect, clean and compile the data.
• While your plan is active and you follow these terms, we give you a personal, limited, non-exclusive, non-transferable license to use the Service for your own use. We can withdraw it if you break these terms. You get no other rights.
• Card names, card text, card images, set names, set logos, packaging and game artwork belong to their owners: the game publishers and their licensors. Marketplace listings and photos belong to the marketplaces and their sellers. Grading companies own their names and marks. We show them to identify cards, sets, products and listings, and our website shows some card pictures to illustrate what the app covers. We don't claim to own them, and these terms give you no rights in them. See Trademarks & copyright.
• If you send us ideas or suggestions, we may use them without paying you or owing you anything.

12. Copyright complaints

If you believe something on Next Grails infringes your copyright, tell us by email at support@nextgrails.com or by mail to the address in section 24. Our Trademarks & copyright page says what to include. We review every complaint and remove or disable material that infringes.

13. Not financial advice

• Next Grails gives market information and statistics for collectors. It is for information only.
• Nothing on Next Grails is financial, investment, tax or legal advice, and none of it is tailored to you. We are not a registered investment adviser, broker or dealer.
• Signals, scores, labels (such as the Buy checker's "Buy", "Buy to grade", "Fair price", "Pass" and "Can't tell") and Grade & flip estimates come from formulas applied to past data. They can be wrong. Past results don't predict future results.
• You decide what to buy or sell, and you are responsible for those decisions. We never buy, sell or hold cards or money for you.

Our Disclaimer explains this in full and is part of these terms.

14. Data accuracy and availability

• We work to keep the data accurate, but we don't guarantee it. Prices, sales, listings and population counts come from third parties. They can be wrong, late, incomplete, matched to the wrong card, or changed after we show them.
• Data updates on the schedule in section 4: most prices once or twice a day, and some data less often, up to a week old. It is not real-time. Listings, prices and auctions can change or end before you see them.
• We don't promise the Service will always be available or free of errors. We may take it offline for maintenance, and it can be affected by problems at our providers.
• Always check the listing, the card and its condition on the marketplace before you buy.

15. Links to other sites and marketplaces

• Next Grails links to marketplaces such as eBay and TCGplayer, and to grading companies such as PSA. We don't run those sites and we don't sell cards. We are not part of anything you buy there. Their own terms and privacy policies apply, and any problem with a purchase is between you and the seller or the marketplace.
• Our links to marketplaces carry no affiliate tracking today, and we earn nothing from them. If that changes, we will label those links as paid links and update our Disclaimer first.

16. No warranties

To the fullest extent the law allows, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation.

In plain words: we don't promise that the data, signals or Service are complete, correct, up to date or right for any purpose, including making money. Some states don't allow some of these exclusions, so some may not apply to you.

17. Limits on our liability

To the fullest extent the law allows: (a) we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, trading or investment losses, or lost data, arising from or related to the Service or these terms; and (b) our total liability for all claims related to the Service or these terms is limited to the greater of the amount you paid us in the 12 months before the event that gave rise to the claim, or $100. These limits apply whatever the legal theory, even if we were told such damages were possible.

In plain words: if something goes wrong, the most we owe you is what you paid us in the last 12 months, or $100 if that is more. We are not responsible for losses from buying or selling cards. Some states don't allow these limits, so they may not fully apply to you. Nothing in these terms limits liability that the law does not allow us to limit.

18. Indemnity

If someone makes a claim against us because you broke these terms, misused the Service, or broke the law or someone else's rights, you agree to defend and indemnify us and our owners, employees and agents, and to cover the resulting losses and costs, including reasonable lawyers' fees. This does not apply to the extent the claim was caused by us.

In plain words: if you break these terms or misuse Next Grails, and someone makes a claim against us because of it, you cover our costs.

19. Suspension and closing an account

• You can stop using Next Grails and cancel at any time (section 8).
• We may suspend or close your account if you break these terms (for example, by sharing your login or scraping our data), if a payment fails and is not fixed, if the law requires it, or to protect the Service or other members. Where it is reasonable, we will tell you first and give you a chance to fix the problem.
• If your account is suspended or closed, or we stop offering Next Grails, all sales are still final (section 9).
• Sections 10 to 18, 21 and 23 continue to apply after your account ends.

20. Changes to these terms

• We may update these terms. If a change is material, we will email you about 21 days before it takes effect (never fewer than 10 days or more than 30). The email will say what is changing, when, and how to cancel if you don't agree.
• A change needed sooner to follow the law, or one that doesn't reduce your rights, can take effect when we post it.
• If you keep using the Service after a change takes effect, the new terms apply. If you don't agree, cancel before then. A change never applies to a dispute that started before it.
• The "Last updated" date at the top shows when these terms last changed. We keep earlier versions; ask us if you want one.

21. Disputes and governing law

Talk to us first

Most problems can be fixed quickly. Before you bring a claim, email us at support@nextgrails.com with your name, the problem and what you would like us to do. We will both try in good faith to sort it out within 30 days.

Governing law

These terms are governed by the laws of the State of Florida and applicable US federal law, without regard to conflict-of-law rules.

Where disputes are heard

A dispute that is not resolved informally will be heard only in the state and federal courts located in Miami-Dade County, Florida, and you and we agree to that. Either of us may instead bring an individual claim in small-claims court if it qualifies.

Nothing in this section takes away rights you have under the consumer protection laws of the state where you live that cannot be waived.

22. Notice to California users

Under California Civil Code § 1789.3, California users are entitled to this notice. The Service is provided by Never Offline LLC, 3906 NE 20th Cir, Homestead, FL 33033, support@nextgrails.com. Prices are listed in section 5 and may change as described in section 7. If you have a complaint, please contact us first. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

23. Other terms

• Notices by email. When you subscribe, you agree to receive these terms, receipts, renewal reminders, notices of changes and other disclosures about your account and subscription electronically: by email to the address on your account, or on the site. They count as "in writing".
  • To open and keep them, you need a device with a current web browser, an email account, and a way to save or print them.
  • You can ask for a paper copy of any of them, free of charge, by emailing support@nextgrails.com.
  • You can withdraw this consent by emailing us. We can't run a subscription without email, so withdrawing it ends your plan: we cancel it, and you keep access until the end of the period you paid for.
  • Keep your email address up to date in your account, so our notices reach you.
  • Account and billing emails can't be turned off while you have a plan. Marketing emails can, at any time.
• Whole agreement. These terms, with our Privacy Policy, Cancellation & refunds policy and Disclaimer, are the whole agreement between you and us about the Service.
• If part fails. If a court finds part of these terms unenforceable, the rest still applies.
• No waiver. If we don't enforce a right straight away, we haven't given it up.
• Transfer. You can't transfer your account or these terms. We may transfer them to a company that takes over Next Grails, and we will tell you if we do.
• Things outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages at our hosting or data providers, internet failures or natural disasters.
• Headings are only there to help you read.

24. Contact