1. What to include
| If you want to | Tell us |
|---|---|
| Cancel your plan | Write from the email on your account and say "cancel". We act on it within one business day. You can also cancel yourself, any time, in your account. See How to cancel. |
| Report a billing mistake | All sales are final, but we correct billing mistakes. Tell us the date and amount of the charge and what went wrong, or forward the receipt. See Refunds. |
| See, correct or delete your information | What you want, and the email you gave us. See Your choices and rights. |
| Report wrong data | The card, the game, and what looks wrong (a price, a sale, a population count or a picture). |
| Report a copyright problem | The work, where it is on Next Grails, and that you own it or act for its owner. See Trademarks & copyright. |
| Anything else | Whatever helps. Questions, ideas and bug reports are all welcome. |
Our phone line is for questions and complaints. Everything works online or by email: cancel in your account or by email, and report a billing mistake by email. You never need to call us. If you do call or leave a voicemail asking to cancel, we act on it within one business day.
2. Who we are
Next Grails is run by Never Offline LLC, a limited liability company based in Florida. Our contact details are at the top of this page.